Our general terms and conditions (GTC) constitute the basis for fair and lasting partnerships. By placing your order, you accept these GTC.
Orders
Orders can be placed on our website www.kantina.ch or by e-mail to kantina.ch@gmail.com. NB : online orders for recipients abroad (outside Switzerland and the Principality of Liechtenstein) cannot be completely and correctly entered via our website until further notice.
We reserve the right to offer certain wines (e.g. rarities) in limited quantities and/or only on the Swiss market.
Offers and contract conclusions in our webshop
Presentations of products in the kantina.ch webshop do not represent legally binding offers, but rather invitations to customers to place orders that are binding for them (offer to conclude a contract). By clicking on the order button, the customer places a binding order for one or more products listed on the order page. Immediately after receiving the order, Kantina.ch will confirm receipt of the order by e-mail. The contract of sale is only then concluded when Kantina.ch confirms dispatch of the goods by e-mail (order or dispatch confirmation) or, at the latest, when the goods are delivered. In the case of advance payment, the purchase contract is concluded upon confirmation of receipt of that advance payment.
Protection of minors
Throughout Switzerland and Europe, it is legally prohibited to sell alcoholic beverages to minors below 18 years of age. By ordering from Kantina.ch, you agree to these regulations and confirm that you are legally entitled to buy such products.
Prices
Prices are quoted in Swiss francs (CHF) inclusive of 7.7 % VAT. We reserve the right to adjust prices and make changes to our product range and terms of delivery.
Right to replacements, returns and food safety
We request buyers to check the condition of received goods immediately upon receipt. Buyers have the right to return wines within 14 days after delivery without stating reasons. Costs incurred for return shipments are to be borne by the buyer. Provided the returned goods are in perfect condition, already paid purchases will be refunded or credited to the customer.
Wines that are opened after the above mentioned 14 days and prove to be defective (e.g. cork taint) can only be replaced by equivalent wines.
Terms of payment
Deliveries against payment in advance or by credit card only.
Terms of delivery
Deliveries within Switzerland and the Principality of Liechtenstein
Deliveries are carried out by postal service, by VinoLog.
Returns are charged at cost and at the expense of the buyer.
Goods are transported at the customer’s risk. In the event of claims arising from loss, damage, leakage, etc. during transport, customers are requested to contact the transport company concerned (Post Office, VinoLog) direct.
Deliveries abroad
The goods are transported at the customer’s risk and for the customer’s account. Our sales staff will be happy to inform you about arrangements for shipments abroad and current rates.
Privacy policy
We trade in wines, but not in personal data. Consequently, only those data are collected that are necessary for processing orders and which simplify dealing with returning customers. Personal customer data are treated confidentially in accordance with data protection legislation and not passed on to third parties, nor are they used or sold for third-party advertising. Particularly sensitive data (especially credit card payment details) are transmitted in encrypted form for authorisation requests. Our customers can receive current information about news, promotions or activities via electronic newsletter. This service is free of charge and can be cancelled at any time.
Web links
All internet sites that are linked in any manner to our www.kantina.ch domain were checked for content and form before linking. Whereas we access those linked sites regularly, we cannot exclude the possibility that content is published which is not directly related to our product range. In doubtful cases we would be appreciate a message to our e-mail. We firmly dissociate ourselves from all abusive content and do not assume any responsibility for the correctness and content of such linked pages.
Changes to the GTC
These GTC may be changed at any time without prior notice.
Jurisdiction
The business activities of Kantina.ch operate exclusively under Swiss law.
(January 2023)